Refund Policy

Last updated 24 October 2026

In short. Not happy? Ask within 14 days of your first payment and we refund it in full — no questions asked. Renewals, upgrades and payments older than 14 days are not refundable. You can try Browsova free for 3 days before paying anything, and the free plan never expires.

1. The 14-day refund

You may ask for a full refund of the first payment you make for a License Key, for any reason, within 14 days of that payment. "First payment" means the first payment for a key — the first charge of a subscription, or a first one-off purchase — including the first payment made after a key has expired and you buy a new one.

2. What is not refundable

Renewals — the second and later payments of a subscription, or a payment that extends an existing key.
Upgrades to a larger plan.
Any payment more than 14 days old.
Network fees you paid when sending a cryptocurrency payment.

This does not affect rights you have under the consumer law of the country where you live; where that law gives you more, it applies.

3. How to ask

E-mail [email protected] from the address you bought with, and include:

your License Key, and
your order number or receipt from the checkout provider (for a crypto payment: the transaction hash).

We reply within 3 business days. You do not need to give a reason, and you do not need to uninstall anything first.

4. How the money comes back

Card and wallet payments are refunded by the Merchant of Record that sold you the license — Paddle.com Market Limited, Creem or Lemon Squeezy, LLC, as named on your receipt — back to the payment method you used. The Merchant of Record issues the refund on our instruction; it usually reaches your card or wallet within 5–10 business days, depending on your bank. Any tax the Merchant of Record collected is refunded with it.

Cryptocurrency payments (USDT TRC-20, BNB) are refunded by us in the same cryptocurrency, to the address the payment was sent from, for the amount we received; the network fee of the refund transaction is deducted. We cannot refund to a different address or in a different currency.

5. What happens to your license

When a payment is refunded, the License Key it paid for is revoked. Browsova returns to the free plan on your devices within a few hours (or at once if you press Refresh in the License panel). Nothing on your computer is deleted: your profiles, data and settings stay where they are; above the free plan's limit, the oldest profiles remain usable and the rest are locked until a license is active again.

6. Cancelling a subscription

You can cancel a subscription at any time in the checkout provider's customer portal (linked from your receipt) or by e-mailing us. Cancelling stops all future charges. Your license keeps working until the end of the 30-day period you have already paid for; we do not refund the unused part of a period, except under the 14-day refund above.

7. Disputes and chargebacks

If anything about a charge looks wrong, please write to us first — most issues (a double charge, a key that did not arrive, the wrong plan) are fixed within a day. A chargeback filed with your bank instead of a refund request takes much longer for everyone and leads to the License Key being revoked while it is investigated.

8. Contact

Browsova · [email protected] · Rangpur, Bangladesh. This policy is part of our Terms of Service.